Why this might help
The research comes from Montreal
Researchers have started testing whether AI can help people in a disagreement hear each other. One of the most-cited studies was done right here in Quebec.
Université de MontréalCyberjustice LaboratoryMila, Quebec AI Institute
“Robots in the Middle” (2024)
The team wrote 50 realistic disputes and asked both an AI and people to step in as the mediator. The AI followed the mediation guide of the Department of Justice of Canada.
62%of the time, judges who did not know which answer came from the AI rated its approach as good as or better than the person's.
The authors concluded that AI can help people work through disputes, alongside human judgement rather than in place of it.
Google DeepMind, in the journal Science
Each person shared their view privately first. The AI wrote down the common ground, and people corrected it until it was fair. Groups ended up less divided, and the quieter view was not left out. This app follows the same approach.
University of Southern California
People rated the AI's help as more likely to lead to a resolution than help from beginner human mediators.
Emory University and INSEAD
A good mediator separates disagreements about what happened from disagreements about what matters. So when two people remember something differently, nobody has to win the argument about the past.
These studies used short disputes between strangers, not many years of family history. That is why the conversations here are kept short, and a pause is treated as a good thing.